“I was looking for a mediator who would exhibit neutral respect and fairness. My husband and I chose your [John’s] services because of a referral from [a] psychotherapist and my telephone conversation with Carolyn who was warm … when I was in a deep, dark, and cold time in my life. … Speaking to you helped me to develop my own voice and gave me ample opportunities to think and make decisions that were suitable for me and the children. … It is through your service that both my ex-husband and I have put aside our differences and chosen to do what is best for our children. … I am most proud of my ability to become an empowered single parent who has regained my voice. … I sincerely thank both you and Carolyn for helping us to work through our decisions and come to a quick resolution.”