Nancy Kline, excerpted from her book More Time to Think (Fisher King Publishing 2009)

“[John Spiegel and Donna Duquette] are two people I know who make peace every day. They help separating and divorcing couples talk to each other. Out of the talk, understanding emerges. And out of the understanding, lives heal. … Progress happens when clients are thinking for themselves well. Thinking is not the first word that comes to mind when you consider conflict. Thinking usually, in fact, makes a quick exit when the battles begin. Anger stays in the room. Resentment stays. Old pain and mistrust take the big chairs. But the thinking is long gone. And it is thinking that is needed most. But mediators don’t always know how to produce it. In that way, John and Donna are pioneers in this field.”