Picking up the phone to inquire about our
services might feel like the hardest phone call you’ll ever make.
That's why I'm here.

Carolyn Finney, M.A.


Picking up the phone or clicking ‘send’ on your first email inquiry can take an act of real courage. But it’s also an opportunity to learn how to make things better for you and your family. Together, John, Donna, and I have guided thousands of couples through what at first can seem like frightening territory. But through our mediation process, clients get to discover their own strength and brilliance in getting through to the other side, and that is the hope we’re holding out for you.

So when you contact us, I’ll ask you about your goals for your family and yourself, as well as any concerns you might have. I’ll walk you through our process from beginning to end and describe how each mediation is tailored to your unique circumstances. We’ll discuss the built-in protections of mediation as well as cost and timing. And at the end of the call, I’ll encourage you to me call back with more questions, because after you hang up, people always remember something important they forgot to ask. That’s what I’m here for!

When I first arrived in this practice ten years ago, I brought hundreds of hours of training and thought I was a good listener; I’d earned a Specialization in Negotiation and Dispute Resolution from the Harvard Program on Negotiation, and already had extensive experience as a mediator. Working with John and Donna made me realize I had only learned the tip of the iceberg. I’ve come to believe that mediation is not only a professional calling, it’s a way of being in the world. It guides my interactions as a citizen, as a neighbor and friend, and as a parent and spouse.

In addition to managing the client intake process, I also co-mediate with John on client request and develop outreach and learning opportunities with other family professionals through our small group seminar program.

Carolyn’s advice for people curious about mediation

Don’t wait for perfect clarity about what you want to accomplish before you call. Our job is to know what questions to ask so you can find your own clarity, in your own time, about what’s right for you and your family.

  • Harvard Program on Negotiation, Specialization in Negotiation and Dispute Resolution
  • Johns Hopkins School of Advanced International Studies, M.A.
  • Duke University, B.A.
Specialized Mediation Training
  • Mediating with High Conflict Individuals
  • Conflict Coaching
  • Advanced Elder/Adult Family Mediation
  • The Power of Apology
  • Trauma-informed Mediation
  • Nonviolent Communication (NVC)

You can learn more about my work from the testimonials provided by our professional colleagues and our former clients.